At AMSTAR-USA, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure you have a positive experience with us.
To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Refunds must be requested within 30 days of purchase. Please note that some products are exempt from refunds, such as perishable goods or personalized items.
To initiate a return, please contact our customer service team at [email protected]. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
By purchasing from AMSTAR-USA, you agree to our terms and conditions, including this refund policy.